“QUALITY POLICY STATEMENT”

The company GR TOURISM CONSULTING E.E. operates in the field of tourism services and, drawing on its many years of experience in tourism and travel management, provides comprehensive solutions for transportation, tours, and travel services, with the primary goal of achieving high customer satisfaction among its clients.

The company’s Management is committed to the development, implementation, and continual improvement of a Quality Management System in accordance with the requirements of the ISO 9001:2015 standard, which covers all of its activities.

The quality of services is ensured and monitored through the achievement of the defined objectives of the Management System, namely:

▪ The provision of high-quality services that fully meet the requirements and expectations of its customers

▪ Compliance with the applicable legislation and regulatory requirements governing the tourism industry

▪ The continuous improvement of the effectiveness of the processes of the Quality Management System

▪ The training and continuous development of personnel, ensuring a high level of professionalism and customer service

▪ The cultivation of relationships of trust with customers, partners, and suppliers

▪ The management of risks and opportunities with the aim of ensuring the sustainable growth of the company

▪ An emphasis on safety, reliability, and consistency in the provision of services

In order to achieve the above objectives, GR TOURISM CONSULTING E.E. is committed to the implementation, operation, monitoring, control, and continuous improvement of the Quality Management System through approved Procedures, Policies, and Work Instructions.

GR TOURISM CONSULTING E.E. is committed to ensuring and providing the appropriate resources for the smooth operation of the company and the achievement of its objectives, while carrying out an objective evaluation of its suppliers and partners.

Risks and potential threats to the quality performance of services are identified, assessed, addressed, and managed through an appropriate methodology, while being reviewed on an annual basis.

The performance of the Management System is monitored through Internal Audits, and their results are evaluated during the annual Management Review of the Quality Management System. Deviations from the procedures, policies, and/or objectives are addressed through corrective actions.

This Quality Policy is communicated, understood, and implemented by all company personnel, is made available to interested parties where required, and is reviewed at regular intervals to ensure its continued suitability, adequacy, and effectiveness.

For GR TOURISM CONSULTING E.E.